Order Management & Commerce Engagement

AI helps Infios OMS make better decisions automatically, like choosing the best fulfilment node, improving delivery promises, spotting risk earlier (inventory shortfalls, capacity issues, carrier delays), and flagging anomalies. With the AWS collaboration, Infios is also building agentic capabilities such as conversational workflow creation (for example, describing a new channel setup in natural language and having AI generate the workflow) and AI copilots that monitor and recommend fixes within defined guardrails.

Intelligent Supply Chain Execution connects OMS, WMS, and TMS into a shared intelligence layer. In that model, OMS acts as the orchestration “brain”, making fulfilment decisions with real-time awareness of warehouse capacity and transport constraints (not just inventory). This reduces firefighting, improves promise accuracy, and enables faster, co-ordinated responses when conditions change, like warehouse delays or transportation cost spikes.

Yes. Infios OMS supports both high-velocity B2C and complex B2B requirements in one platform. B2C capabilities include omnichannel fulfilment, marketplace and e-commerce integrations, and subscription workflows. B2B capabilities include large line counts, customer-specific pricing and terms, allocation rules, and more complex ordering and fulfilment logic. The modular setup lets organisations turn on what they need without maintaining separate systems.

Infios OMS is designed for faster deployments than traditional enterprise projects. Typical go-live can be 4–16 weeks depending on scope. ROI often appears within 6–12 months. Speed comes from modular delivery and implementation, pre-built connectors, an embedded integration layer, and no-code configuration with AI workflows, so teams can add capabilities without a full “rip and replace”.

An OMS has proved hugely beneficial for most retailers, wholesalers, manufacturers and 3PLs in the rapidly evolving commerce landscape of the last five years. However, high-volume enterprise retailers and brands with complex fulfillment operations or omnichannel requirements require best-in-breed order management software to create a seamless customer experience and improve operation efficiencies.

An Order Management System (OMS) is a technology platform that coordinates all the essential aspects of a purchase, including exposing inventory, processing the order, determining the best path to fulfillment, trigger of payment processing, notifications and servicing the order.

It spans the entire order lifecycle, including inventory availability, order receiving, order routing, data exchange, fulfillment, tracking, shipping notifications, alerts and potential modifications or appeasements of orders.

An OMS and an ERP do different jobs, but work best together.

• An ERP manages core business operations: finance, procurement, HR, inventory, and manufacturing. It's the system of record for the business and is used across multiple departments to manage resources and reporting.

• An OMS manages order fulfilment: inventory allocation, order routing, warehouse and carrier co-ordination, order changes, exceptions, and delivery performance.

In short, an ERP focuses on managing the business as a whole, while an OMS focuses on getting orders delivered correctly and on time. When integrated, the ERP provides foundational data, such as inventory positions, pricing, and customer records, while the OMS handles the execution layer, sending back real-time order and delivery updates to keep business-wide reporting accurate.