Spirit Halloween masters peak with 2M daily transactions
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96 %Reduction in inventory feed latency
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8Minutes for order release – down from 8 hours
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40 %Fewer CSR “missing PO” tickets
Challenge
- Inventory blind spots: once daily inventory updates lead to oversells and stockouts.
- Manual firefighting: customer service representatives (CSR) chased missing purchase orders (PO); operation teams resolved address errors and order exceptions by hand.
- Innovation bottlenecks: the rise of social E-commerce channels like TikTok, for example, was out of reach because legacy systems couldn’t meet real-time needs.
Solution
- Cross-channel confidence: by increased inventory refresh frequency from 24 hours to 15 minutes, Infios has helped eliminate oversells across 25+ digital, wholesale and marketplace channels.
- Rapid channel onboarding: TikTok Shop was up and running in under 6 weeks, thanks to Infios OM (Order Management) channel mapping and high frequency inventory pushes that were impossible on legacy tools.
- Fulfillment velocity: warehouse throughput increased due to faster PO flow into scale.
- Roadmap acceleration: features previously paused; real-time PO validations, robust cancellation scenarios, are now live or on the near-term roadmap.
“Infios didn’t ask us to rip out what already worked, they amplified it. We’re shipping faster, onboarding channels like TikTok in weeks. Infios is the catalyst behind our next decade of growth.”
Our customers are at the center of what we do
Titan Brands cuts backorders 70%
Boot Barn boosts picking 50%, throughput 25%
Wholesale retailer achieves 99% shipping accuracy
FabFitFun cuts cost per order 66%, saves $10M
