Titan Brands
“We wouldn’t be here today without the level of data and analytics we have with OMS.”
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96 %Reduction in inventory feed latency
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8Minutes for order release – down from 8 hours
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40 %Fewer CSR “missing PO” tickets
Challenge
- Inventory blind spots: once daily inventory updates lead to oversells and stockouts.
- Manual firefighting: customer service representatives (CSR) chased missing purchase orders (PO); operation teams resolved address errors and order exceptions by hand.
- Innovation bottlenecks: the rise of social E-commerce channels like TikTok, for example, was out of reach because legacy systems couldn’t meet real-time needs.
Solution
- Cross-channel confidence: by increased inventory refresh frequency from 24 hours to 15 minutes, Infios has helped eliminate oversells across 25+ digital, wholesale and marketplace channels.
- Rapid channel onboarding: TikTok Shop was up and running in under 6 weeks, thanks to Infios OM (Order Management) channel mapping and high frequency inventory pushes that were impossible on legacy tools.
- Fulfillment velocity: warehouse throughput increased due to faster PO flow into scale.
- Roadmap acceleration: features previously paused; real-time PO validations, robust cancellation scenarios, are now live or on the near-term roadmap.
“Infios didn’t ask us to rip out what already worked, they amplified it. We’re shipping faster, onboarding channels like TikTok in weeks. Infios is the catalyst behind our next decade of growth.”
Our customers are at the center of what we do
Boot Barn
“So far, the project has been a success. We are tracking on our ROI calculations and very happy with the solution we have in place right now.”
Saddle Creek
“What makes the OMS application so valuable is its configurability and customizability to be tailored, so we can be more responsive to our clients’ needs.”
DM Merchandising
“We were able to maintain one-day delivery on 98.7% of our shipments—that in itself is a major testament in what we’re able to do in not even year one, we’re still in year zero.”
FabFitFun
“Infios software has technology with no limits to the creativity we can express in driving efficiency and adding clientele.”
