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Wholesale retailer achieves 99% shipping accuracy

Wholesale Distribution Warehouse Management Systems
  • 99 %
    Increase in shipping accuracy
  • 98 .7%
    Of one-day delivery shipments maintained
  • 3
    Months from contract to signed go-live

Challenge

  • Outdated infrastructure: an aging Warehouse Management System (WMS) could no longer meet DM Merchandising's modern fulfillment needs.
  • Digital transformation timeline: DM Merchandising leadership prioritized innovation to reduce friction for customers and modernize operations.
  • On-premise obstacles: high costs and support demands motivated a move away from an on-premise solution.
  • Essential requirements: DM Merchandising's unique business model required cartonization, waving and shipping processes ready to handle a diverse product inventory, from footwear and fashion accessories to kitchenware and technology.

Solution

  • Checking all the boxes: thorough research revealed Infios WM (Warehouse Management) met key requirements for integration with the planned environment.
  • Rapid deployment and live on-time: close collaboration and the cloud-based software-as-a-service (SaaS) solution enabled rapid setup, with a test environment operational within weeks of signing the contract and full functionality live in three months.
  • Prioritizing training and managing change: warehouse associates quickly adapted to the new system due to its ease of use and intuitive information querying.​

“We were able to maintain one-day delivery on 98.7% of our shipments— that in itself is a major testament in what we’re able to do in not even year one, we’re still in year zero.”

John Shalaby​
Chief Operations Officer, DM Merchandising
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