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50%Fewer pickers needed while increasing throughput
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112%Increase in UPH with AMR’s
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99 %Increase in shipping accuracy
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98 .7%Of one-day delivery shipments maintained
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3Months from contract to signed go-live
The Challenge
Outdated infrastructure
An aging Warehouse Management System (WMS) could no longer meet DM Merchandising's modern fulfillment needs.
Digital transformation timeline
DM Merchandising leadership prioritized innovation to reduce friction for customers and modernize operations.
On-premise obstacles
High costs and support demands motivated a move away from an on-premise solution.
Essential requirements
DM Merchandising's unique business model required cartonization, waving and shipping processes ready to handle a diverse product inventory, from footwear and fashion accessories to kitchenware and technology.
The Solution
Checking all the boxes
Thorough research revealed Infios WM (Warehouse Management) met key requirements for integration with the planned environment.
Rapid deployment and live on-time
Close collaboration and the cloud-based software-as-a-service (SaaS) solution enabled rapid setup, with a test environment operational within weeks of signing the contract and full functionality live in three months.
Prioritizing training and managing change
Warehouse associates quickly adapted to the new system due to its ease of use and intuitive information querying.
“We were able to maintain one-day delivery on 98.7% of our shipments— that in itself is a major testament in what we’re able to do in not even year one, we’re still in year zero.”
Our customers are at the center of what we do
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99.8%Accuracy achieved
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300%Increase in picking
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99.9%On time and accurate shipments
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300%Increase in productivity
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63%Reduction in claim losses for clients
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170%Above peak season forecast
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98.5%Order accuracy during peak season
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$10M+In savings
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200%Reduction in temporary staff