Tame subscription chaos
Automate renewals, skips and proration to reduce churn and free up your team
Order Orchestration & Management
Our Order Orchestration & Management module automates the entire order lifecycle: from subscription renewals to real-time changes and exception handling. Now, your IT and operations teams can promise with confidence and fulfill without firefighting.
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25 %REDUCTION IN SPLIT SHIPMENTS
Implementing intelligent Order Management Systems can reduce split shipments by up to 25%.
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15 %FEWER ORDER PROCESSING ERRORS
Integrating orchestration rules and parameters results in 15% fewer order processing errors.
Smarter, faster order flows, from click to doorstep
Modern commerce demands more than just order tracking, it requires real-time coordination across systems, channels and partners. Our Order Orchestration & Management module bring control, flexibility and visibility to every step of the order lifecycle.
Take control of every order and deliver consistently, even as complexity grows.
Resolve exceptions proactively
Detect and act on delays, fraud flags and allocation issues before they hit the bottom line
Gain a single source of truth
Consolidate order data across systems so every team and customer gets real-time answers
Adapt without the wait
Launch new fulfillment models and partners fast, no more 12-month rollout timelines
Capabilities
Key capabilities
Order Sourcing & Intelligent Fulfillment Logic: AI weighs cost, promise date, margin and proximity before releasing the pick ticket.
Subscription Management: Recurring templates, proration, skips, swaps and billing hooks built in to keep retention high and issues low.
End-to-end order control with Pro-Active Exception Handling: event-stream dashboards surface issues instantly, auto-route fixes and keep SLAs intact.
Order Change API Suite: real-time adds, deletes, merges and partial ships with a full audit trail.
“Infios didn’t ask us to rip out what already worked; they amplified it. We’re shipping faster, onboarding channels like TikTok in weeks, and arming every team with real-time data. Infios OMS is the catalyst behind our next decade of growth.”
Benefits
What are the benefits?
A modular, real-time engine that evaluates every event, whether it’s an order, renewal or cancellation, in milliseconds. It then triggers the smartest next action automatically. The result? Happier subscribers, fewer chargebacks and an operations team that can finally rest easy.
Dynamic workload balancing: Up to 25% boost in operational efficiency by throttling assignments across your fulfillment network.
Geographic proximity routing: Up to 20% faster delivery times when orders are sourced from the closest, most cost-effective node.
Rule-driven orchestration: 15% fewer processing errors thanks to integrated orchestration rules and guard-rail parameters.
Real-time order editing: Modify, split or cancel orders post-checkout without the usual re-key chaos.
The missing link in B2B growth: OMS & e-commerce
Difference
The Infios difference
Built for mid-market retailers, brands and 3PLs, it delivers enterprise-grade control without the complexity or drag of traditional systems.
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Built-in subscriptions capabilities
Manage renewals, skips, proration and billing events natively
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Event-streaming core
Active-active architecture processes 2,400 transactions per second (TPS) at peak with zero downtime
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Autonomous monitoring
AI co-pilot flags anomalies and suggests fixes before SLAs slip
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Modular deployment
Activate only this module and add others when you’re ready, no hard dependencies
Customer-proven impact
Case studies
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96%Reduction in inventory feed latency
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8Minutes for order release – down from 8 hours
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40%Fewer CSR “missing PO” tickets
FAQs
Got a question?
Yes. Open REST APIs, embedded Integration Platform-as-a-Service (iPaaS) with 1,500+ integrations, and pre-built adapters connect to Shopify, BigCommerce and more.
Yes. Deploy the Subscription Management kit first, then layer in exception workflows or AI decisioning when ready.
Event based streams track every status change. Rule-sets trigger alerts, tasks or auto-actions based on severity and SLA.
Pre-configured dashboards for exception recovery time and order frequency, plus a self-service business intelligence (BI) connector.
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