Logo Dental City 420X210

US distributor doubles throughput, near-perfect accuracy

Wholesale Distribution Autonomous Mobile Robots Warehouse Management Systems
  • 99 .8%
    Accuracy achieved
  • 300 %
    Increase in picking
  • 90 %
    Decrease in training time

Challenge

  • Meeting customer expectations: Dental City struggled to pick every order in time to meet same-day shipping promises, jeopardizing customer satisfaction.
  • Scaling efficiently: a compact 40,000-square-foot warehouse limited options for adding fulfillment capacity. Packing and shipping strategies created waste.
  • Growing competitive pressure: throughput constraints jeopardized Dental City’s market position against competitors with much larger warehouse space.

Solution

  • Trusted partnership evolves: Infios WM (Warehouse Management) helped Dental City transform operations in 2008. In 2024, Infios implemented Autonomous Mobile Robots with partner, Locus Robotics.
  • Rapid go live and frictionless deployment: seamless integration to existing Infios WM combined QR-code navigation and plug and play set-up to deliver value quickly: decision to live in just three months.
  • Throughput booms with more efficiency: zone-picking employees took fewer steps while doubling pick rates. Simultaneously, hands-free picking and packing improved order accuracy and shipment efficiency.
  • Intelligent solution design optimizes space: Mobile Point of Sale (MPOS) enabled smarter cartonization to fill every box and lower shipment counts.

“We’re now positioned to double capacity in our existing space. That is the power of this partnership.”

Denny Johnson​
Director of IT, Dental City
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