Titan Brands cuts backorders 70%

Challenge

• Order-to-ship delays threatened customer expectations: Titan Brands needed to dramatically shorten its order-to-ship cycle so it could uphold customer service commitments while navigating rapid, sustained growth.
• Limited inventory visibility across every selling channel: with inconsistent insight into inventory, especially during customer checkout and across multiple sales channels, Titan Brands struggled to prevent stockouts, overselling and fulfillment uncertainty.
• Fragmented tools created risk and operational drag: disconnected systems made it difficult to manage backorders, ensure accurate delivery dates, control freight costs and maintain clear accountability across the fulfillment journey.

Solution

• One unified execution platform powering end-to-end flow: Titan Brands consolidated its supply chain stack with Infios by deploying Infios WM (Warehouse Management), Infios OM (Order Management) and Infios TM (Transportation Management) to unify data, decisions and execution under one partner.
• Faster fulfillment and smarter labor utilization: with synchronized systems driving optimized workflows, Titan Brands reduced its order-to-ship cycle to mere hours and improved fulfillment profitability by minimizing both overstocks and stockouts.
• Delivery promises customers can count on: Infios OM enabled Titan Brands to leverage in-transit inventory for allocation and delivery-date calculation, reducing backorders and strengthening confidence at checkout.