Tchibo

A market leader in the roasted coffee and non-food segment relies on Infios solutions.

Founded in 1949, Tchibo stands for a unique business model. As a roasted coffee market leader, Tchibo operates around 900 stores, next to a weekly changing offer of non-food range and services.

Solution and Benefits

The goal for Tchibo was to achieve a more sustainable flow of goods for its B2C business. Tchibo now concentrates fulfillment for the online B2C business and European returns exclusively at its Cheb location where it has centralized the handling of returned goods to feed them back into the order cycle.

This transformative process included the integration of modern automation and conveyor technology components. A pocket sortation system with 100 pack stations manages returned, out-of-stock products to make them available for sale again.

Results

Increased number of orders processed

At peak times, the number of orders processed in Cheb rises to high, five-digit numbers.
320

WORKSTATIONS

The WMS controls and monitors 320 workstations.
2 million

MESSAGES A DAY

The pocket sortation system exchanges up to two million messages a day with the WMS.

“In Cheb, we have taken another important step towards more sustainable logistics with the new technology and control system. At the same time, we are already looking at other potential areas for optimization.”

Alexander Ralfs
Director Supply Chain Management & Logistics at Tchibo