Dorfman Pacific
“The most compelling part of voice is pick times: we were able to reduce our head count by eight people. It also increased our efficiencies and our accuracy rate.”
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7 %increase in PM Quality resulting in fewer shop visits for our customers
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Real-timeOperational visibility to oversee inspections
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IncreasedQuality and accuracy of PM inspections
Challenge
- Identified inefficiencies: Penske Truck Leasing discovered its manual preventive maintenance (PM) process needed improvements and sought to increase efficiency, speed and accuracy.
- Boosting associate satisfaction: to improve work quality of employees who spend hours on the road, Penske wanted an easy-to-use technology-based solution that's flexible to support multiple processes across a large fleet and workforce.
Solution
- Easy step-by-step solution: Infios Voice prompts via headset and directs technicians through tailored PM steps, ensuring hands-free operation and process completion.
- Scalable deployment processes created: across more than 400,000 vehicles supporting nearly 10,000 technicians and over 3,600 headsets.
- Operational visibility: supervisors can oversee inspections in real-time.
- Maximized quality and adoption: Penkse prioritized extensive training for 4,000 technicians over 18 months to ensure inspection quality.
“The success of the partnership with Infios is the base of this program. Together, we were able to make our maintenance vision come to life.”
Our customers are at the center of what we do
Nassau Provisions
“In decades of experience, I’ve never seen a response like Infios’s in March 2020, it was pivotal to our success during the pandemic.”
Peckham
“With the increase in production speeds and the accuracy. We've been able to actively go out and seek new business.”
Regis Corporation
“After implementing voice last year, we had the best year we’ve ever had for lowest number of recordable accidents in our facility.”
Boulanger
“We would like to go all the way with the deployment of Infios solutions across all our warehouses.”
Crown Paints
“It was imperative that the voice technology could integrate easily with our existing processes.”
