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57%Increase in output
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76%Decrease in labor dependency
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99 %Outbound picking accuracy
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6Months to ROI
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82 %Decrease in temporary staff needs
The Challenge
Seeking efficiency and speed
Dorfman Pacific identified the need to get orders out faster with a turnaround goal of 24 hours.
Labor bottlenecks
Handling 6,500+ SKUs quickly and efficiently became difficult and impacted Dorfman Pacific's ability to keep up with demand without retaining 12 to 15 additional temporary employees throughout the facility.
The Solution
Voice-driven order management
Infios Voice supported outbound picking, later expanding to cycle counts and put-away.
Easy-to-use and learn
Hands-free picking accelerated order processing, and new employees learned the solution quickly with limited training.
ROI in just 6 months
Picking accuracy improved to 99% and Dorfman Pacific met efficiency goals with fewer temporary employees.
Multilingual features
Recruiting and retention in a diverse labor pool benefits from widely accessible work solutions.
“The most compelling part of voice is pick times: we were able to reduce our head count by eight people. It also increased our efficiencies and our accuracy rate.”
Our customers are at the center of what we do
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99.9%On time and accurate shipments
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300%Increase in productivity
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7%increase in PM Quality resulting in fewer shop visits for our customers
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15%Increase in productivity over RF scanners
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15%In savings
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20%Faster order processing in B2C
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5Months AMR deployment
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22%Increase in productivity