German retailer cuts errors by 83%

The Challenge

Rising service expectations and cost pressure

Customers expect ever-shorter delivery times with near-zero error tolerance, while logistics and parcel shipping costs continue to rise across markets and regions.

High operational and inventory complexity

On behalf of premiumXL, H.T. Trade manages more than 5,000 SKUs across seven owned brands, including Large, bulky and non-standard goods, while fulfilling orders across multiple marketplaces with differing SLA requirements.

Labor and process efficiency constraints

Demographic change, high operational fluctuation and fragmented processes, including siloed shipping and label handling, made it increasingly difficult to scale operations efficiently.

The Solution

Standardized, scalable warehouse foundation

Infios WM (Warehouse Management) handles complex inventories and volume swings, with modernized inbound, storage, and picking for consistent, transparent operations.

Scan-directed workflows

Clear, barcode-driven steps reduced errors and delivered the process reliability needed for near-zero-tolerance delivery commitments.

Simplified UX & training

Streamlined user dialogues cut training effort and enabled faster onboarding—crucial amid labor fluctuation and demographic change.

Productivity without added complexity

Optimized picking strategies and structured material flows boosted throughput while keeping operations simple.