Bike retailer goes 100% paperless

The Challenge

Legacy system limitations

Retail pioneer bike-components operated on a legacy system no longer fit to support an ambitious growth trajectory by hindering efforts to meet rising industry demands.

Complex system migration

Ongoing strategic overhaul migrating eight core systems, including ERP, CRM, PIM, and WMS, within a 12-month timeline while maintaining uninterrupted operations during peak season.

Standardizing processes for efficiency

Transformation required standardized processes to enable faster implementation and mimimize complexity during system integration.

Inefficient warehouse operations

Existing warehouse operations were plagued by manual processes, including the use of manual lists, which led to inefficiencies and a lack of transparency and traceability.

The Solution

Streamlined warehouse operations

Infios WM (Warehouse Management) enabled bike-components to launch fully digital warehouse operations, streamlining core logistics–returns, inventory, replenishment, and order picking–and achieving a complete shift to paperless logistics.

Improved data consistency and integration

Tight integration of Infios WM with ERP and PIM systems eliminated duplicates, media breaks, and inventory errors, unlocking smarter planning and sharper delivery performance.

Scalable growth and future-ready logistics

Implementation of Infios WM and a modernized backend architecture has positioned bike-components for scalable growth, with clearly defined standard processes in place and evolving dashboards for KPI monitoring.