Villeroy & Boch ships 25K monthly orders

The Challenge

Evolving multichannel demands required constant adaptation

As Villeroy & Boch expanded a premium retail footprint, its multichannel fulfillment strategy shifted rapidly, requiring ongoing operational adjustments to keep pace with changing business needs.

Complex operations stretched by fluctuating volumes and expectations

Warehouse expansions, new automation, variable order profiles and rising customer expectations made it increasingly difficult to maintain consistency, speed and precision across the network.

The Solution

Long-term warehouse platform built to evolve

Originally deployed in 1998, Infios WM (Warehouse Management) has been continuously configured and extended to support Villeroy & Boch’s growth by absorbing new workflows, automation and operational complexity over time.

Scaled automation with intelligent routing

Integration of a shuttle warehouse in 2022 added 6,000 container locations, and dynamic routing logic streamlined the entire container picking area, improving flow, accuracy and responsiveness during peak demand.