Bergzeit
“We were a strong ‘rope team,’ and the experience made us want to climb further peaks.”
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25 KOrders / month
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4,500Parcels / day
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25 +Years of collaboration
Challenge
- Evolving multichannel demands required constant adaptation: as Villeroy & Boch expanded a premium retail footprint, its multichannel fulfillment strategy shifted rapidly, requiring ongoing operational adjustments to keep pace with changing business needs.
- Complex operations stretched by fluctuating volumes and expectations: warehouse expansions, new automation, variable order profiles and rising customer expectations made it increasingly difficult to maintain consistency, speed and precision across the network.
Solution
- Long-term warehouse platform built to evolve: originally deployed in 1998, Infios WM (Warehouse Management) has been continuously configured and extended to support Villeroy & Boch’s growth by absorbing new workflows, automation and operational complexity over time.
- Scaled automation with intelligent routing: integration of a shuttle warehouse in 2022 added 6,000 container locations, and dynamic routing logic streamlined the entire container picking area, improving flow, accuracy and responsiveness during peak demand.
Our customers are at the center of what we do
Bike Components
“The new system architecture has not only accelerated our operations—it’s built the foundation for long-term scalability.”
Deuter
“Partnering with Infios has transformed our supply chain with lasting impact.”
Dm-drogerie markt
“Above all, our focus is on how we can meet diverse requirements—in the distribution centers as well as in our dm stores.”
Rudolph Logistics
“In Infios, we have found a strong partner to create the perfect balance between a powerful standard and individual customizations.”
Strauss
“With Infios, logistics optimization exceeded our expectations. In combination with a digital twin one of our hubs was completed 25% ahead of schedule.”
