Villeroy & Boch ships 25K monthly orders

Challenge

• Evolving multichannel demands required constant adaptation: as Villeroy & Boch expanded a premium retail footprint, its multichannel fulfillment strategy shifted rapidly, requiring ongoing operational adjustments to keep pace with changing business needs.
• Complex operations stretched by fluctuating volumes and expectations: warehouse expansions, new automation, variable order profiles and rising customer expectations made it increasingly difficult to maintain consistency, speed and precision across the network.

Solution

• Long-term warehouse platform built to evolve: originally deployed in 1998, Infios WM (Warehouse Management) has been continuously configured and extended to support Villeroy & Boch’s growth by absorbing new workflows, automation and operational complexity over time.
• Scaled automation with intelligent routing: integration of a shuttle warehouse in 2022 added 6,000 container locations, and dynamic routing logic streamlined the entire container picking area, improving flow, accuracy and responsiveness during peak demand.