Gamification boosts productivity by 11%

Challenge

• High turnover in the warehouse: CITY Furniture faced significant workforce turnover as the physically demanding nature of the job led to low productivity and employee engagement.
• Lack of performance visibility: a gap in awareness about employee performance made it difficult to capture operational data that can improve processes and support decision-making at the warehouse.
• Low employee motivation: CITY furniture sought a way to encourage employees and recognize top performers in hopes of improving accuracy, efficiency and employee satisfaction.

Solution

• Rapid return on investment: integrating vaibe Gamification into Infios WM (Warehouse Management) with existing workflows, start-up time was accelerated and quickly improved employee engagement to reduce turnover.
• Clear view of employee performance: capturing task data such as pick rates, order accuracy and shift attendance, CITY Furniture gathered performance insights to create challenges, leaderboards and rewards.
• Strengthened leader-associate relationships: Gamification encouraged healthy competition, strengthened internal dialogue around processes, and fueled collaboration with team games.