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Gamification boosts productivity by 11%

  • 11 %
    Increase in productivity
  • 7 %
    Increase in picking performance
  • 15 %
    Increase in load scanning

Challenge

  • High turnover in the warehouse: CITY Furniture faced significant workforce turnover as the physically demanding nature of the job led to low productivity and employee engagement.
  • Lack of performance visibility: a gap in awareness about employee performance made it difficult to capture operational data that can improve processes and support decision-making at the warehouse.
  • Low employee motivation: CITY furniture sought a way to encourage employees and recognize top performers in hopes of improving accuracy, efficiency and employee satisfaction.

Solution

  • Rapid return on investment: integrating vaibe Gamification into Infios WM (Warehouse Management) with existing workflows, start-up time was accelerated and quickly improved employee engagement to reduce turnover.
  • Clear view of employee performance: capturing task data such as pick rates, order accuracy and shift attendance, CITY Furniture gathered performance insights to create challenges, leaderboards and rewards.
  • Strengthened leader-associate relationships: Gamification encouraged healthy competition, strengthened internal dialogue around processes, and fueled collaboration with team games.

“I would highly recommend using Infios WM and Gamification together: one tracks performance, and the other enables you to reward associates based on that performance.”

Brent Roberts​
Managing Director of Operations, CITY Furniture
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