1,800+ users on a single voice picking platform

The Challenge

Legacy voice infrastructure

Intermarché, the flagship brand of the Groupement Mousquetaires, needed to modernize its existing voice solution to meet evolving business requirements.

Large-scale operational demands

The organization sought a future-ready technology foundation capable of supporting more than 1,800 simultaneous users across its nationwide logistics network.

System interoperability requirements

Seamless integration with a heterogeneous landscape of warehouse management systems was essential to operational continuity and productivity.

The Solution

Established a standardized voice platform

Deployed Infios Voice across 27 logistics facilities, supporting up to 1,840 users on a single, scalable platform.

Accelerated workforce onboarding

Thanks to speaker-independent voice recognition, operators do not need to create a voice profile, reducing training time by 20 minutes per user.

Ergonomic and intuitive user interfaces

Improved learning curve for warehouse associates by providing access to dialogue data, task history, and picking lists with line-by-line status tracking, enabling savings of up to half a day of training per user.

A comprehensive and flexible functional scope

Support of all order-picking methods, including single- and multi-container picking, single- and multi-customer orders, sorting and split picking, fixed- and variable weight processes, with or without barcode scanning. The solution guides operators through every step, helping ensure simplicity, productivity, and operational efficiency.

Modernized warehouse mobility

Migrated operations to a modern Android-based platform with multilingual and multimodal capabilities.

Delivered enterprise-scale deployment and integration

Rolled out the solution in just 14 months while seamlessly integrating with warehouse management and automated systems through a resilient architecture.