Food distributor boosts picking 133%, cuts labor 76%
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99 %Outbound picking accuracy
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6Months to ROI
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82 %Decrease in temporary staff needs
Challenge
- Seeking efficiency and speed: Dorfman Pacific identified the need to get orders out faster with a turnaround goal of 24 hours.
- Labor bottlenecks: handling 6,500+ SKUs quickly and efficiently became difficult and impacted Dorfman Pacific's ability to keep up with demand without retaining 12 to 15 additional temporary employees throughout the facility.
Solution
- Voice-driven order management: Infios Voice supported outbound picking, later expanding to cycle counts and put-away.
- Easy-to-use and learn: hands-free picking accelerated order processing, and new employees learned the solution quickly with limited training.
- ROI in just 6 months: picking accuracy improved to 99% and Dorfman Pacific met efficiency goals with fewer temporary employees.
- Multilingual features: recruiting and retention in a diverse labor pool benefits from widely accessible work solutions.
“The most compelling part of voice is pick times: we were able to reduce our head count by eight people. It also increased our efficiencies and our accuracy rate.”
Our customers are at the center of what we do
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