Medical manufacturer boosts pick productivity by 600%

Challenge

• Increasing omnichannel and real-time fulfillment demands: Serving both B2B and B2C customers required fast, flexible responses to incoming orders across channels with varying service expectations.

• Rising process complexity driven by customization: In addition to standard products, MSMD handles highly individualized, made-to-measure medical products (down to lot size 1), requiring precise, error-free workflows.

• Fragmented system landscape and aging infrastructure: A legacy warehouse management system—over 12 years old—was no longer able to support modern automation, scalability and integration requirements.

• Integration of new automation and material flow systems: The expansion introduced advanced automation (shuttle systems, Pick-by-Light workstations, conveyor technology), requiring seamless orchestration across all components.

Solution

• A unified execution foundation for global B2B and B2C fulfillment: Infios Warehouse Management (WM), complemented by Shipping & Dispatch System (SDS) and Logistics Service Accounting (LSA) brings all warehouse, automation, and shipping processes together into one coherent system.

• Seamless system change without interruption of operations: The legacy system was replaced through a phased rollout, ensuring a smooth transition without operational disruption

• Integrated automation: The migration included the connection of a four-aisle shuttle system and six pick-by-light-supported high-performance picking stations (goods-to-person), which achieved a 40% capacity increase as well as a sixfold increase in picking performance.

• Full end-to-end visibility and control across all logistics workflows: End-to-end visibility and control across all logistics processes, handling around 6,000 parcels per day, in over 90 countries, and up to 1.4 million orders annually, including individualized orders up to lot size 1.