Less manual chasing
Less time spent checking the TMS, email and carrier apps for updates.
Driver Status Update
An Infios Archer agent to maintain shipment visibility when carriers stop communicating
When a load misses a status update, the Driver Status Update agent reaches out to the driver directly — by call or email — captures the location and ETA, then logs them in the transportation management system (TMS) in real time.
Teams see the loads that need attention, without having to monitor every status change or exception.
“We've drastically reduced the number of follow-ups our operations folks have to do. Which ultimately alleviates any concerns of on-time delivery; Our carriers […] have told us that Infios AI is very beneficial. […] We've noticed that the percentage or the number of times that carriers are late or overdue has decreased.”
The Challenge
When shipment updates falls behind
Days before the receiving window, several inbound loads are approaching the distribution center (DC) with no confirmed ETAs from carriers. The logistics supervisor starts the morning with a TMS screen that’s a wall of red, then checks emails, texts and carrier apps, calls drivers and waits on callbacks just to piece together where loads are and when they’ll arrive.
Carrier communication happens across whatever channel each carrier prefers, but those updates don’t automatically make their way back into the TMS. Someone has to manually close the loop for every load, every time. When that happens over dozens of loads, it becomes a morning spent chasing information and manually updating the TMS, rather than managing the operation.
Missed updates ripple across the operation, leaving customer-facing teams without reliable ETAs to keep customers informed and commitments on track. When teams are working from stale shipment information, the supply chain becomes more reactive, driving unnecessary expediting, detention and downstream disruption.
The Solution
How the agent solves it
The Driver Status Update agent detects the missed status update or delay, automatically contacts the driver by call or email and captures the response. The agent then captures the location, ETA, arrival and departure information, and updates the TMS in real time. Exceptions are surfaced only when a human needs to step in. The coordinator's dashboard turns from red to green.
THE BENEFITS
From chasing updates to staying informed
Fewer visibility gaps
Real-time TMS updates keep teams, customers and downstream systems aligned.
Scale without headcount
Routine driver outreach runs automatically during peaks, freeing teams for true exceptions.
Across supply chain execution
Accurate ETA and arrival information doesn't just help transportation. With real-time status updates, teams can respond faster, adapt plans as conditions change and focus their time where it matters most.
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EXECUTE FROM ONE VIEW
One real-time view of shipment status keeps transportation and customer-facing teams aligned and eliminates redundant follow-up.
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ADAPT AS CONDITIONS CHANGE
Transportation schedules and shipment planning can adapt as ETAs and arrival information change, reducing disruption before it spreads.
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FOCUS ON EXCEPTIONS
Routine shipment monitoring runs autonomously, freeing teams to focus on exceptions that need human judgment.
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EXECUTE ACROSS THE SUPPLY CHAIN
Real-time transportation intelligence can be leveraged as an operational signal for the broader supply chain, improving execution across transportation, warehousing, fulfillment and customer experience.
PICK YOUR DISRUPTION
Learn more about supply chain execution disruptions and how to solve them
IT backlog delays new sales channel launch requests.
Cancelled orders are creating costly mistakes.
Manual order entry is creating a backlog.
Customers can’t get fast, accurate order updates.
Inventory errors are disrupting fulfillment.
