3PL moves orders across 13 sites, from 34 clients
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63 %Reduction in claim losses for clients
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ReducedManual processes and errors
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Enhancedcustomer service with centralized, secure access and flexible reporting
Challenge
- Meeting client expectations: Progeny's holistic logistics services required a platform that provides better visibility and efficiency to protect customer experience.
- Manual process and data management: time-consuming freight claim filing processes, management by spreadsheet and scattered data made tracking and reporting difficult.
Solution
- Automating freight claim filing and communications: Infios Claims Management automates critical claims process steps to guarantee timely, accurate submission and improve freight claim recovery.
- Centralized document management: all documents relevant to a claim are consolidated in one location to create an easily accessible paper record for every claim.
- Analysis to avoid future claims: custom reporting and root cause analysis provide complete visibility to claims data and helps Progeny correct recurring claims.
“It makes life so much easier because you have a flexible built-in workflow and system, and you can create your own reports.”
Our customers are at the center of what we do
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