Logo Progeny 420X210

US 3PL cuts claim losses 63%

Third Party Logistics (3PL) Transportation Management Claims Management
  • 63 %
    Reduction in claim losses for clients
  • Reduced
    Manual processes and errors
  • Enhanced
    customer service with centralized, secure access and flexible reporting
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Challenge

  • Meeting client expectations: Progeny's holistic logistics services required a platform that provides better visibility and efficiency to protect customer experience.
  • Manual process and data management: time-consuming freight claim filing processes, management by spreadsheet and scattered data made tracking and reporting difficult.

Solution

  • Automating freight claim filing and communications: Infios Claims Management automates critical claims process steps to guarantee timely, accurate submission and improve freight claim recovery.
  • Centralized document management: all documents relevant to a claim are consolidated in one location to create an easily accessible paper record for every claim.
  • Analysis to avoid future claims: custom reporting and root cause analysis provide complete visibility to claims data and helps Progeny correct recurring claims.

“It makes life so much easier because you have a flexible built-in workflow and system, and you can create your own reports.”

Jim Hicks​
President, Progeny Logistics
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