Saddle Creek
“What makes the OMS application so valuable is its configurability and customizability to be tailored, so we can be more responsive to our clients’ needs.”
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63 %Reduction in claim losses for clients
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ReducedManual processes and errors
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Enhancedcustomer service with centralized, secure access and flexible reporting
Challenge
- Meeting client expectations: Progeny's holistic logistics services required a platform that provides better visibility and efficiency to protect customer experience.
- Manual process and data management: time-consuming freight claim filing processes, management by spreadsheet and scattered data made tracking and reporting difficult.
Solution
- Automating freight claim filing and communications: Infios Claims Management automates critical claims process steps to guarantee timely, accurate submission and improve freight claim recovery.
- Centralized document management: all documents relevant to a claim are consolidated in one location to create an easily accessible paper record for every claim.
- Analysis to avoid future claims: custom reporting and root cause analysis provide complete visibility to claims data and helps Progeny correct recurring claims.
“It makes life so much easier because you have a flexible built-in workflow and system, and you can create your own reports.”
Our customers are at the center of what we do
Billerud
“We just really felt more comfortable with the Infios software than we did with everything else.”
Caliber.global
“Now, Caliber is very well positioned to conduct 5PL services for customers worldwide and resell Infios TM with attractive cost and implementation options.”
Ariat
“By eliminating hours of manual labor, we can reinvest in high-value services, enhance end-of-line quality and allocate resources to customer-focused areas of the business.”
