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63 %Reduction in claim losses for clients
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ReducedManual processes and errors
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Enhancedcustomer service with centralized, secure access and flexible reporting
The Challenge
Meeting client expectations
Progeny's holistic logistics services required a platform that provides better visibility and efficiency to protect customer experience.
Manual process and data management
Time-consuming freight claim filing processes, management by spreadsheet and scattered data made tracking and reporting difficult.
The Solution
Automating freight claim filing and communications
Infios Claims Management automates critical claims process steps to guarantee timely, accurate submission and improve freight claim recovery.
Centralized document management
All documents relevant to a claim are consolidated in one location to create an easily accessible paper record for every claim.
Analysis to avoid future claims
Custom reporting and root cause analysis provide complete visibility to claims data and helps Progeny correct recurring claims.
“It makes life so much easier because you have a flexible built-in workflow and system, and you can create your own reports.”
Our customers are at the center of what we do
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150KLoads / year efficiently handled
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22%
annual transportation cost savings
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82%Reduction in associate walking distance
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1Day of training now achieves what once took weeks
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82%Reduction in associate walking distance
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1Day of training now achieves what once took weeks