French retailer processes B2C orders 20% faster
15 years of partnership: Reece Group transforms warehouse picking with Voice
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Improved
accuracy with fewer mis-picks and credit claims
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Safer Operations
with voice-directed, heads-up picking
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Accelerated
onboarding with voice instructions
Challenge
Scaling a national network: Reece's National Distribution Centre in Melbourne services branches and customer orders across Australia and New Zealand, requiring a picking process that could scale with the network.
Slow onboarding from paper and RF-assisted processes: the previous picking process required operators to read and interpret instructions manually.
Improving safety on the floor: pickers work on mobile pallet movers, so any process that put a device in their hands or a screen in front of them was a risk.
Solution
Talkman A730 and A730x voice devices: voice prompts guide every pick, with no device to hold and no screen to read.
Workflow-led picking: screenless, paperless step-by-step guidance through location validation and quantity checks.
Consistency across sites: the same voice process runs across all locations, so pickers can move between sites and immediately know how the system works.
“Having that partnership [with Infios] goes both ways. If there's something new and we need help with, it's not a case of needing a purchase order before they'll help. We've been able to grow with the relationship rather than it just being transactional.”
Our customers are at the center of what we do
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