Gamification boosts productivity by 11%

The Challenge

High turnover in the warehouse

CITY HOME faced significant workforce turnover as the physically demanding nature of the job led to low productivity and employee engagement.

Lack of performance visibility

A gap in awareness about employee performance made it difficult to capture operational data that can improve processes and support decision-making at the warehouse.

Low employee motivation

CITY HOME sought a way to encourage employees and recognize top performers in hopes of improving accuracy, efficiency and employee satisfaction.

The Solution

Rapid return on investment

integrating vaibe Gamification into Infios WM (Warehouse Management) with existing workflows, start-up time was accelerated and quickly improved employee engagement to reduce turnover.

Clear view of employee performance

Capturing task data such as pick rates, order accuracy and shift attendance, CITY HOME gathered performance insights to create challenges, leaderboards and rewards.

Strengthened leader-associate relationships

Gamification encouraged healthy competition, strengthened internal dialogue around processes, and fueled collaboration with team games.