From Delays to 96% On-Time Performance

The Challenge

Limited visibility into driver performance

Approximately 75 subcontracted drivers had no direct access to their own performance metrics, making it difficult to drive accountability and continuous improvement.

Delayed performance feedback

Driver results were shared with partner companies weekly or monthly, creating significant delays between performance issues and corrective action.

No real-time engagement mechanism

Drivers lacked immediate feedback, recognition, and incentives to consistently improve punctuality and service levels.

Punctuality directly impacted customer satisfaction

As a mobile laundry service, on-time pickups and deliveries were critical to customer retention and repeat business.

The Solution

Real-time performance visibility for drivers

Infios Gamification enabled drivers to access their own punctuality metrics and performance data through a mobile app.

Leaderboard-driven engagement

Introduced rankings and performance leaderboards to create transparency and encourage healthy competition.

Gamified rewards program

Implemented a digital rewards store and shift-based challenges to recognize and reinforce high performance.

Continuous feedback loop

Replaced delayed reporting with immediate, actionable performance insights that empowered drivers to improve each day.