Exception logs
Exception logs record late deliveries without separating carrier-caused delays from weather, congestion, shipper-side delays or other root causes
Improve carrier performance management and accountability
Replace informal, carrier-by-carrier reviews with one system of record. Infios Transportation Management (TM) applies scorecards and real-time key performance indicator (KPI) tracking to every carrier in your network.
A few strategic carriers get formal, periodic review. Regional carriers, backup capacity and opportunistically sourced lanes often don’t. Your allocation and rate decisions end up resting on relationship history, not documented performance.
Infios TM addresses this by applying one measurement standard across your entire carrier base.
The challenge: inconsistent carrier oversight undermines network reliability
Carrier management doesn't scale automatically with network growth. As your carrier count, regions and business units grow, measurement rigor usually doesn't keep pace, leaving you with an incomplete performance record.
Measurement inconsistency
Your strategic carriers get attention. The rest of your capacity gets less.
Manual processes track smaller and regional, when anything tracks them at all
KPI definitions shift by region or business unit, so you can't compare like for like
On-time delivery and service metrics arrive after the fact, once your window to act has closed
Allocation decisions lack a centralized performance history to draw on
Limited visibility into root causes
Even where you measure performance, you can usually see that something went wrong far more easily than why.
Performance trends
Performance trends surface only after they’ve already played out
Freight claims and damage data
Freight claims and damage data sit in separate systems from on-time performance data, hiding the total cost of an underperforming carrier
Informal review and negotiation processes
Without a standardized data foundation, your carrier reviews and negotiations tend to run on relationship and memory more than evidence.
Anecdotal feedback drives carrier business reviews in place of a complete performance record
Negotiations without quantified performance data weaken your leverage
Convenience and legacy relationships shape carrier mix decisions more often than a comparison of who’s performing best on a given lane
Left unaddressed, this compounds. Underperforming carriers keep volume because you don't have documented evidence to challenge them. Your negotiating leverage drops at contract renewal. Service levels vary across regions. You're left without a defensible basis for carrier allocation decisions.
The solution: how Infios TM brings consistency to carrier performance management
Infios TM turns carrier accountability from a periodic, relationship-driven exercise into a continuous discipline. That discipline holds up at contract renewal and gives your team early warning of performance issues.
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Infios TM automatically generates carrier scorecards using uniform performance criteria across your entire carrier network. Every carrier gets evaluated with the same methodology, so you get fair comparisons regardless of region, business unit or transportation mode.
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Infios TM gives you ongoing carrier KPI tracking, including:
On-time delivery performance
Transit time variance
Tender acceptance rates
Claims and damage rates
Service reliability trends
Real-time visibility lets your transportation team spot declining performance before isolated issues become recurring problems.
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Infios TM provides carrier benchmarking that compares carriers serving similar lanes, customers and transportation networks. You can quickly identify high-performing partners, spot emerging risks and allocate freight based on measurable results.
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Infios TM categorizes delays and transportation exceptions by underlying cause, separating carrier-attributable issues from external factors such as weather, customer availability or warehouse delays. That gives you more productive carrier conversations and focuses your improvement efforts where they'll have the greatest impact.
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Infios TM maintains an auditable record of your carrier performance over time, backing your allocation decisions, quarterly business reviews, supplier evaluations and contract renewals with objective operational evidence.
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Exportable reports and scorecards give your procurement team measurable evidence to support contract negotiations, set service expectations and encourage continuous carrier improvement.
Business outcomes: using Infios TM to manage carriers
With Infios TM, you can:
Establish uniform carrier performance measurement across your transportation network
Sharpen carrier accountability with objective performance reporting
Spot declining carrier performance earlier
Strengthen your contract renewal negotiations with evidence-based insights
Allocate volume using comparative performance data
Raise network-wide service reliability and operational stability
Drive value from first to final mile
Measuring carrier performance improvement
Effective carrier performance management depends on steady measurement over time.
Monitoring these metrics helps you identify improvement opportunities, strengthen carrier relationships and build a more reliable transportation network.
Manage carrier performance and improve accountability
Consistent carrier measurement directly shapes your network reliability and the leverage you hold in every future rate negotiation.
See how Infios TM brings evidence-based accountability to your entire carrier base.
The ultimate TMS buyer’s guide
FAQs
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Carrier performance management software within a Transportation Management System (TMS) applies the same KPIs (on-time delivery, transit time variance, claims rate) uniformly across a carrier base.
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Carrier scorecards provide a documented performance record backed by quantified data for contract renewal and rate negotiations.
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Real-time tracking identifies performance issues while you still have a window to act.
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Yes. Automated scorecards apply the same measurement framework to the full carrier base, including smaller and regional carriers typically excluded from manual review processes.
Additional Resources
5 min
Transportation Management capability scorecard
18 min
Making the case for an enterprise TMS
5 min