Achieve end-to-end shipment visibility across all carriers and modes
Infios Transportation Management (TM) gives your transport and logistics teams a single, real-time view of shipment status across every carrier, mode and geography.
Your transportation network generates large volumes of shipment data, but that data is typically scattered across carrier portals, electronic data interchange (EDI) feeds, emails, spreadsheets and manual status updates. As a result, your team spends time checking multiple systems to answer questions your own network already has the answer to, and exceptions are often identified too late to keep the delivery on time.
Infios TM consolidates this fragmented visibility into a single operational dashboard with real-time shipment tracking and predictive alerts.
The challenge: fragmented carrier data creates blind spots across the network
When your transportation network grows, visibility gets harder to maintain. You're probably managing dozens of carriers, multiple transportation modes, international shipments and complex multi-leg movements. Each one generates tracking information in a different format, in a different system.
Without a unified multi-carrier visibility platform, you find out about problems after the fact.
Multi-carrier, multi-mode complexity
Every carrier provides shipment updates differently. Road, rail, ocean and air carriers each run independent tracking systems, with their own update frequencies and data formats. That shows up as:
Shipment status spread across multiple carrier portals and EDI feeds
No centralized view across road, rail, ocean and air transportation
Visibility gaps during carrier or mode handoffs
Inconsistent tracking updates across regions and carriers
Numerous disconnected systems for your planners to track
As your transportation network becomes more global, fragmented visibility increases operational complexity and slows your decision-making.
Reactive exception management wastes valuable time
When your visibility is fragmented, every shipment inquiry becomes and operational interruption. Manual status checks consume your planners' time. Escalation slows as information is gathered across systems and stakeholders. Without timely visibility, your team responds to disruptions after they've already hurt delivery performance.
Limited visibility impacts customer experience
Your customer experience suffers when your transportation and customer service teams struggle with:
Inaccurate or outdated estimated delivery times
Reduced confidence in shipment updates
Carrier-caused delays that tarnish customer perception
Reactive visibility carries hidden costs
Poor shipment visibility carries real costs beyond the obvious ones:
Increased customer service overhead spent handling avoidable status inquiries
Failed service level agreements, preventable with earlier intervention
Weaker negotiating position during carrier performance reviews
Delayed disruption response that escalates transportation costs and customer dissatisfaction
The solution: how Infios TM delivers end-to-end shipment visibility
Infios TM integrates with your existing enterprise resource planning (ERP) and warehouse management systems (WMS) to give you a centralized transport control tower. Once connected, your control tower consolidates shipment information across carriers, transportation modes and geographies into a single operational view. You get continuous visibility into shipment status and automated insights that enable faster, more informed decisions.
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Infios TM gives you real-time shipment tracking across all supported carriers and transportation modes, through a single interface.
Your transportation teams can monitor shipment progress without switching between multiple carrier portals, improving your operational awareness while cutting down on manual tracking work.
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Infios TM proactively identifies shipment exceptions as they happen, well before a missed delivery or customer complaint reaches you.
Automated alerts notify your planners when shipments deviate from planned schedules, so your team can investigate and resolve issues before customer commitments are affected.
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Infios TM’s permission-based transport control tower creates a single source of truth that eliminates information silos. It speeds up collaboration during disruptions and improves decision-making across your organization.
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Infios TM maintains your shipment visibility across carriers and modes, including:
Road transportation
Rail transportation
Ocean freight
Air freight
Multi-leg transportation movements
Visibility through carrier transfers and modal handoffs reduces blind spots that commonly occur during international transportation.
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Infios TM normalizes multi-carrier tracking and milestone events into a single execution view, turning those signals into actions: predictive estimated time of arrival (ETA), delay risk scoring and automated exception triage. Your transportation teams receive centralized shipment data, in one format, that simplifies reporting and improves operational visibility.
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Static delivery estimates become inaccurate when transportation conditions change. Infios TM continuously updates estimated times of arrival (ETAs) using current shipment data, so your team and CSRs can communicate more accurate delivery expectations while responding proactively to disruptions.
Business outcomes
Using Infios TM to achieve end-to-end shipment visibility
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For transport managers
Less time chasing status across carrier portals means more time managing the network. Your planners work from a single view that surfaces the exceptions that matter most, before they become the first fire of the day.
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For supply chain directors
Consolidated, standardized carrier data becomes better footing at your negotiating table. The same performance data across your network strengthens your position in carrier reviews and reduces network-level surprises that turn into budget or service-level exposure.
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For operations leaders
One shared operational view cuts out the reconciliation work of comparing separate reports across teams and systems. Your planning, operations and customer service teams work from the same facts, which speeds up cross-functional decisions during disruptions.
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For customer service leaders
Direct access to real-time shipment status means fewer escalations to your transport planners and more inquiries resolved on first contact. Accurate, proactively communicated ETAs protect your customer trust, even when a carrier is the source of a delay.
Use cases in action: End-to-end shipment visibility
National retail network consolidates tracking
Sprouts Farmers Market, a multi-location grocery retailer coordinating shipments across a distributed carrier network, uses Infios TM to bring carrier and mode data into a single operating view. Rather than checking individual carrier portals to confirm status, planners and customer service teams work from the same consolidated picture, shortening the distance between a shipment exception occurring and a team member acting on it.
Manufacturer expands multimodal visibility across a global supply chain
A leading automotive manufacturer tracking 9 million parts annually across a global supply chain relies on Infios TM to maintain shipment visibility across ocean and road movements. Because tracking continues uninterrupted through mode handoffs, the logistics team can identify potential delays at ports or in transit before they cascade into downstream production schedule risk. A traditionally opaque handoff point becomes a monitored one.
Measuring shipment visibility improvement
You should evaluate shipment visibility using metrics that measure both operational performance and customer experience. Teams relying on Infios TM typically track progress against key performance indicators (KPIs) such as:
Shipment visibility is a direct input into customer trust, carrier accountability and how fast you can respond when something goes wrong.
Turn transportation visibility into a competitive advantage
Real-time visibility is more than knowing the location of a freight shipment. True visibility enables faster decisions, stronger customer relationships, improved carrier accountability and more resilient transportation operations for your business.
See how Infios TM gives your transport team a single view of every shipment, on every carrier, in real time.
FAQs
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End-to-end shipment visibility is the ability to track a shipment's status continuously from origin to final delivery, across every carrier and mode involved, within a single system. Good carrier and mode tracking software is built to eliminate the need to check separate carrier portals to piece together a shipment's progress.
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Infios TM consolidates tracking data from carrier portals, EDI feeds and manual updates into one interface, regardless of each carrier's individual reporting format. Planning, operations and customer service teams access a shared, real-time view without manual data gathering.
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A transport control tower is a centralized dashboard that provides a unified, network-wide view of shipment status across all carriers, modes and geographies, so transport management teams monitor the entire network from one place.
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Yes. Infios TM maintains multimodal visibility across road, rail, ocean and air, including at the handoff points between modes where visibility gaps most commonly occur.
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When customer service teams have direct access to the same real-time shipment data as transport planners, they can answer status inquiries independently and avoid escalating every question to a planner. This reduces the manual back-and-forth that drives up customer service overhead and improves ETA accuracy for customer-facing communication.
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Organizations typically see less time spent on manual status chasing, faster exception resolution, stronger carrier accountability from reliable performance data and fewer customer service escalations.