CITY Furniture Achieves 11% Productivity Increase with Infios Gamification, powered by vaibe
Florida-based furniture retailer transforms warehouse performance by turning KPIs into team-based competition, delivering measurable gains in productivity, accuracy and employee engagement.
MINNEAPOLIS, USA – November 6, 2025 - Infios, a global leader in intelligent supply chain execution, announced today the successful implementation of its gamification solution, powered by vaibe, at CITY Furniture. The collaboration has already delivered an 11% increase in overall productivity while transforming workplace culture through enhanced team engagement.
As CITY Furniture operates a vast million-square-foot warehouse with a team handling heavy furniture around the clock, the company recognized that while performance is crucial, a motivated workforce is the key to sustained success. This insight prompted CITY Furniture to explore innovative approaches to engage its warehouse teams through strategic key performance indicators that go beyond conventional metrics.
CITY Furniture partnered with Infios, its trusted Warehouse Management System (WMS) provider, to implement Infios Gamification, powered by vaibe - an employee engagement platform that seamlessly integrates gamified elements into existing warehouse operations without adding complexity. The solution transforms routine KPIs into team challenges, creating a smarter way for associates to connect with performance metrics through collaboration, energy, and friendly competition.
"The seamless integration has been exceptional, it plugs into the WMS without disrupting operations," said Steve Jackson, Account Executive at Infios.
“What we've delivered for CITY Furniture goes beyond what traditional warehouse management systems can achieve. We're not just tracking performance, we're transforming how teams experience their daily work, and that's something other systems simply can't replicate.”
"What CITY Furniture achieved illustrates a fundamental truth: sustainable performance improvements come from engaged teams, not just better processes," said Nick, Chief Growth and Product Officer at vaibe. "Working with Infios, we were able to show that when you give people a reason to care about the metrics, they'll exceed every expectation. That's the power of putting employee experience at the center of operational strategy."
Measurable impact across key metrics
The partnership delivered significant results across multiple performance areas:
- 11% increase in overall productivity
- 7% improvement in picking performance
- 15% gain in load scan accuracy
- Enhanced collaboration, morale, and retention
Tasks that once felt routine became part of a shared challenge. Associates began checking scores before shifts started, while leaders discovered new ways to recognize achievement and provide coaching. Team-based goals replaced individual-only metrics, fostering a more collaborative work environment.
"I would highly recommend using those two systems together. You're tracking performance on one end and you're able to reward the associates on the back end of that performance." said Brent Robert, Managing Director of Operation at CITY Furniture.
CITY Furniture's success highlights the benefits of technology partners working in harmony and performance tools that not only track results but also motivate the teams driving those outcomes.