A global consumer goods company's circular economy: how to build a sustainable supply chain

While a leading global consumer goods company has made substantial progress in advancing a circular economy, the future of sustainability in the industry suggests even more ambitious shifts toward fully closed-loop supply chains.

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A leading global consumer goods company has long been recognized as a leader in sustainability. 

Faced with growing environmental concerns and increasing consumer demand for eco-friendly products, the company adopted a circular economy strategy designed to minimize waste, maximize resource efficiency and reduce its overall carbon footprint. 

For businesses across the globe—whether large enterprises or small and medium-sized enterprises (SMBs)—this approach offers a practical blueprint for building more sustainable supply chains.

 

A global consumer goods company's commitment to a circular economy

This organization's commitment to sustainability is not new. Their sustainable living plan, introduced in 2010, laid the foundation for the company’s ambitious circular economy goals. 

The core principle of a circular economy is simple: rather than following a linear “take, make, dispose” model, companies focus on keeping products and materials in use for as long as possible.

This approach spans the full product lifecycle—from designing products for reuse or recycling, to reducing production waste, to reintegrating end-of-life products back into the supply chain.

This organization's circular economy approach spans several key areas:

  • Redesigning products for sustainability: By rethinking how products are made and packaged, the company works to reduce waste at the source, including a commitment to make 100% of its plastic packaging reusable, recyclable or compostable by 2025.
  • Waste-free production: As of 2020, the company has achieved zero non-hazardous waste to landfill across its global manufacturing operations. This was no small feat, requiring significant changes to how waste is managed in their factories.
  • Recycling and reuse programs: In collaboration with retailers and waste management partners, the company has implemented take-back and recycling programs that encourage consumers to return packaging for reuse or recycling.

Since the launch of its Sustainable Living Plan, the organization has reduced its total waste footprint per consumer use by 32%. [1]

These efforts have not only lowered environmental impact but have also aligned with growing consumer expectations for more sustainable products.

 

The challenges of transitioning to a circular supply chain

While many leading consumer goods organizations have made significant progress, the transition to a circular economy has not been without its challenges. 

Building a circular supply chain is inherently complex, particularly for large multinational corporations operating across multiple regions and regulatory requirements.

However, these challenges are not unique. They affect any organization working to adopt more sustainable practices.

Common challenges include:

  • Managing reverse logistics: One of the biggest hurdles in a circular economy is managing the return flow of products and materials. This includes collecting used packaging from consumers and ensuring it is properly recycled or reused. This requires a robust reverse logistics network, which can be costly and difficult to manage on a scale.
  • Coordinating a global supply chain: Multinational supply chains span diverse regulatory frameworks, infrastructure levels and operating models, making it difficult to align sustainability initiatives consistently across regions.
  • Sourcing recycled materials: While there is a growing demand for recycled materials, the supply of high-quality recycled inputs can be inconsistent. This is particularly true in regions where recycling infrastructure is underdeveloped.

These challenges are not impossible, but they do require significant investment in logistics, technology and partnerships. 

For SMBs, the barriers to implementing a circular economy can seem even higher, given their limited resources. However, with the right tools and a phased approach, SMBs can overcome these challenges and build their own sustainable supply chains.

According to a recent article, McKinsey highlights the complexities of adopting circular value chains, emphasizing the need for strong reverse logistics networks and infrastructure to support circular models. [2]

 

How Infios can support circular supply chain models

Although Unilever’s scale allows them to invest heavily in sustainability, smaller businesses can still adopt circular economy practices by leveraging technology. 

Infios offers a range of solutions that help businesses—regardless of size—build circular supply chains by optimizing their resource use and improving logistics.

Here’s how Infios’s solutions can support businesses in their journey toward a circular economy:

  • Warehouse Management System (WMS): Infios’s WMS enables businesses to manage inventory and optimize warehouse operations, ensuring efficient resource utilization. By streamlining processes such as product sorting, storage and retrieval, businesses can minimize waste and reduce energy consumption within the warehouse.
  • Reverse logistics solutions: Infios’s WMS and Transportation Management System (TMS) are designed to handle reverse logistics efficiently. This is crucial in a circular economy, where products need to be returned, recycled or refurbished. Efficient reverse logistics can reduce costs and ensure that materials are reintegrated into the supply chain effectively.
  • Transportation Management System (TMS): Infios’s TMS helps businesses optimize route planning, reduce fuel consumption and ensure timely deliveries. By optimizing transportation routes, companies can lower their carbon footprint and contribute to overall supply chain sustainability.
  • Voice Solutions: Infios’s voice solutions empower businesses to enhance workflow efficiency and visibility. By enabling optimized, real-time inventory management, businesses can seamlessly track and process returns with speed and accuracy. These efficiencies lay the groundwork for sustainable practices, such as recycling initiatives and packaging take-back programs.
  • BES: By implementing Infios integrated Voice Solutions, BES digitized its picking processes, significantly improving workflow efficiency and visibility. With optimized, real-time inventory management, BES can seamlessly track and handle returns, ensuring products are processed quickly and accurately.
    These efficiencies not only enhance customer satisfaction but also create a foundation for sustainable practices like recycling and packaging take-back programs. Infios’s solutions enabled BES to streamline operations while remaining agile in its sustainability goals.

Watch the BES case study below:

Lessons from a leading consumer goods company's circular economy journey for SMBs

“A survey conducted by Accenture found that 75% of SMBs identified technology as the key driver for implementing sustainable supply chains. [3]”

Accenture
2023

A leading global consumer goods company's circular economy strategy offers several valuable lessons for other businesses, especially SMBs that may be looking to adopt more sustainable practices. 

While its scale and resources give them certain advantages, the core principles of their approach can be applied to businesses of any size.

Here are a few key takeaways from this company's circular economy journey:

  • Start small and scale: The organization didn’t achieve its sustainability goals overnight. They started with small initiatives—such as redesigning packaging for recyclability—and gradually expanded their efforts as consumer demand and infrastructure evolved. SMBs can take a similar approach by starting with a single area of their operations (such as packaging or waste reduction) and scaling up over time.
  • Leverage partnerships: A major factor in the company's success in its sustainability efforts is its ability to form strategic partnerships. Collaborating with retailers, waste management companies and technology providers has allowed it to implement circular economy practices on a global scale. SMBs can also benefit from partnerships, especially with technology providers like Infios, who can provide the tools and expertise needed to implement sustainable supply chain solutions.
  • Invest in technology: Technology plays a critical role in enabling a circular economy. From managing reverse logistics to optimizing resource use, technology can help businesses reduce waste and improve efficiency. Infios’s solutions are designed to support businesses in their sustainability efforts, providing them with the tools they need to build circular supply chains without the need for large upfront investments.

The future of circular supply chains in consumer goods

The consumer goods industry is undergoing a major transformation, with Environmental, Social and Governance (ESG) standards emerging as a top priority for both businesses and consumers alike.

As the circular economy continues to gain traction, businesses will need to adapt to meet evolving regulatory requirements, shifting consumer expectations and the growing demand for sustainable products.

Emerging technologies, such as artificial intelligence (AI) and blockchain, will play an increasingly important role in circular supply chains. These technologies can help businesses improve traceability, optimize resource use and ensure that products and materials are reused or recycled efficiently. For example, AI-powered systems can analyze supply chain data to identify areas where waste can be reduced, while blockchain technology can provide transparency and accountability in the recycling process.

 

Conclusion

This company's journey toward a circular economy demonstrates what’s possible when businesses prioritize ESG standards. 

Their success in reducing waste, improving resource efficiency and building a more sustainable supply chain offers valuable lessons for organizations of all sizes—from large enterprises or SMBs. 

By adopting circular economy practices, businesses can not only reduce their environmental impact but also improve their operational efficiency and strengthen their brand.

 

Resources:
[1] Unilever: Unilever Annual Report and Accounts 2021
[2] McKinsey: Improving circularity and sustainability with reverse logistics | McKinsey
[3]: Accenture: Future-Ready Supply Chain Operations | Accenture

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