| OMS |
Logs the order but only updates ERP in batches. Inventory view is outdated, so customer promise may be wrong. |
Checks all sources instantly, allocates inventory intelligently, and sets a promise window the network can deliver. |
| WMS |
Receives order data hours later. Picking starts late, errors increase, and backorders occur. |
Gets order details in real time, optimizes pick/pack tasks, and aligns with dock schedules. |
| TMS |
Plans shipments after fulfillment, without coordination. Deliveries are split, costs rise, and service levels drop. |
Syncs with WMS, selects the best carrier, and consolidates shipments so items arrive together, on time. |
| FAP |
Audits transportation invoices after shipments are delivered and recovers overcharges. |
Analyzes transportation cost drivers across modes, lanes and carriers, and syncs with TMS and WMS to reduce spend proactively. |
| Exception Handling |
Issues are discovered late, requiring manual firefighting and costly workarounds. |
AI predicts risks (e.g., delays), triggers proactive adjustments, and keeps operations on track. |
| Customer Experience |
Multiple deliveries, missed dates, and frustration. |
A single, on-time delivery that exceeds expectations. |
